The price hike of MTN recharge card had led MTN consumer to voice their woes and pains. Now, MTN has finally reacted to their constomers complaint saying that they “has not increase the price of their recharge cards”.
According to Adekunle Adebiyi, acting Sales and Distribution Executive of MTN, “the cost of recharge cards still remains the value stated on the vouchers. This means that the recharge card has not been increased and the real price is stated on MTN vouchers.
He continues; “we hereby use this medium to inform all our subscribers that we have not increased the prices of our recharge cards. Any increment from any quarters across the country on our recharge cards is without our knowledge, and we urge all our customers to always pay the exact value advertised on the cards,
Speaking further, “While we are working assiduously to resolve claims of illegal increases, we apologise to our customers for any inconvenience this might have caused. Alternatively, we advise our customers to explore other options of purchasing airtime such as MTN Virtual Top Up (VTU), Diamond Yello Account (DYA), or MTN Auto Top-up. For more information on these services, please visit www.mtnonline.com/autotopup,’’
I think they should resolve this issue by warning the retailers because you can’t tell any retailer to sell recharge card contrary to their will.
What do you have to say about this?