Nigeria Communication Commission (NCC) said yesterday that is set to sanction any Telcos (MTN, Glo, Airtel and Etisalat) who are performing below the industrial average with poor service delivery.
Prof Umar Dambatta, Executive Vice Chairman made the threat during an investigative session. This was his statement;
“The key performance indicators (PKIs) of the NCC when applied to the services of the telcos showed that they were performing below par. This got to the highest level especially in the months of October, November, December 2016, he said.
“We invited the operators and laid bare what was happening to the quality of service which has degraded to unacceptable level,” he said, adding that NCC will be taking compliance action to compel the service providers to provide acceptable standard of service delivery.
“The NCC is going to impose sanction, and there will be ranking on the quality of service so Nigerians will know which to patronise”
The NCC will impose sanction, and start ranking the best telcos that provides quality good service so that customers will know which to patronise.
NCC will be taking compliance action to force the service providers to provide standard and quality good services.
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